Pega Agreement

These Terms of Use constitute the full agreement between you and us regarding the object contained and suspend all previous agreements, declarations and agreements made by you or between us with respect to the object contained. An agreement at the stage service level crushes a flow service level agreement, provided an agreement is reached. The Pega ProCom agent detects unreserved service levels – unreserved goals or deadlines – in a timely manner. If a service level contract is not entered into before the deadline, the system can automatically execute one or more actions, such as notification parts. B, the order degenerates, reassigns the demand, etc. A service-level agreement defines time intervals that are used to standardize the processing of work in your application. You can apply a service level agreement to the following cases, phases, steps, flows and assignments. You can set a service-level agreement for a stream in the “Flow” form process tab. The service-level rule of understanding is identified in the standard .pySLAName property, which is usually defined by a data transformation for the work class. The default is the standard service-level agreement. You can access your Pega account and change your Pega account information online by visiting accounts.pega.com/user/login. If you go to our preference center, you can also (i) manage the types of emails you receive from us, (ii) update your contact information, (iii) change the way we process your data, including sharing the opt-out.

Data protection laws in some jurisdictions distinguish between the “responsible” and the “transformer” of personal data. In general, our customers are customer data controllers and we are the customer data processor. For other personal data, we may be responsible for this personal data. Different Pegasystems units offer services in different parts of the world. For customer data, the processor is the entity with which the customer must provide the customer application. Our customer contact information is included in the corresponding customer agreement. For other personal data, Pegasystems Inc. is responsible for processing, if any, and you can contact us at privacy@pega.com. As described in “What information we collect and receive,” we collect cookies on pega.com.